It happens because water is not reaching them with enough pressure, not because the machine is worn out. Blocked spray arm holes, a filter full of debris or a failing wash pump are the usual causes, and all three are routine repairs. Cleaning the filter every few weeks prevents most of it.

It is often the disposal, and that is worth knowing before you book. The dishwasher drains through it, so a blockage in the disposal or in the shared line stops the dishwasher too. Our technician tests both and clears whichever side is at fault on the same visit.

It is usually too much detergent rather than hard water. New York City tap water is soft, so the mineral scale that causes cloudiness elsewhere is rarely the culprit here. A cloudy film that rinses off means excess detergent or a rinse aid dispenser that has stopped releasing, and etching that does not rinse off is permanent and comes from running glassware too hot for too long.

Not necessarily, and this is worth checking before you call. European models from Bosch, Miele, and Thermador dry by condensation instead of a heating element, so plastics stay damp by design and the machines are working as intended. If your unit has a heated dry setting and dishes are still soaking, then the element, the vent, or the rinse aid dispenser has failed, and we repair it.

Yes, we do. Integrated units from Miele, Bosch, Thermador, Gaggenau, and Fisher and Paykel, including dishwasher drawers. We remove the machine from under the counter without disturbing the custom panel or marking the surrounding cabinetry and reinstall it exactly as it sat.

It smells because food residue is trapped where the water no longer reaches, most often the filter, the sump, or the drain hose. A machine that also drains slowly is holding standing water between cycles, which makes it worse. We clear the whole drain path and replace the door seal if it has absorbed the odor.