Yes, it can. The magnetron, the high-voltage diode, or the capacitor has failed while everything else in the unit still works. On a built-in or over-the-range model, this is a standard repair and normally done on the first visit.

Yes, we do. Over the range units are also your range hood, so we service both sides of the appliance: the cooking components and the blower, damper, charcoal filter, and lighting.

No, we generally do not. A replacement countertop unit costs less than the repair would, and we would rather say so on the phone than send a technician out to tell you the same thing. Built-in, over-the-range, and drawer models are a different matter and are worth repairing.

No, it is not. Arcing usually means the waveguide cover has burned through or the cavity wall is damaged, and continuing to run it damages the magnetron next. Stop using it and book a visit.

No, you should not. The high-voltage capacitor inside a microwave holds a lethal charge for a long time after the unit is unplugged, which is why this is one of the few appliances that genuinely requires a trained technician with the right discharge tools.

Yes, we do. Drawer models from Sharp, Wolf, Bosch, and Thermador add a motorized drawer mechanism, rails, and sensors to a standard microwave, and those are often what fail while the cooking side is fine.